Executive Summary


Chapter I: LOOKING BACK-AN AGENCY PERSPECTIVE ON THE ATTACKS OF 9/11

Scope of the Report
Methodology and Organization

Chapter II THE CONTEXT

Impact of the Attacks
Level of Preparedness
The New York City Economy

Chapter III INITIAL RESPONSE

Sorting Out Responsibility
Gathering Relevant Information Quickly
Organizing Initial Business Outreach
Managing the Response

Chapter IV: EARLY PROGRAMMATIC RESPONSES

ESD's Early Programs
Early Responses of Other Key Players

Chapter V: DESIGNING THE ACTION PLAN

Goals and Strategy
Developing Products and Determining Funding Levels
Completing the Action Plan
The Roles of Other Stakeholders
Refinements and Changes to the Action Plan

Chapter VI: IMPLEMENTING THE RECOVERY PROGRAMS

Summaries of Recovery Programs
Business Outreach Activities
Managing the Implementation Process
Working With Other key Players

Chapter VII: CONCLUSIONS

Overview of Recent Reports on Economic Recovery
ESD Programs: Impacts and Effectiveness
Findings on Intergovernmental Relationships
Findings on the Role of ESD
Lessons Learned
Recommendations

Volume II: CASE STUDIES

Volume III: UTILITY RESTORATION AND INFRASTRUCTURE REPAIR